Capitec BizTalk 

Make client experience your competitive edge 

The best businesses don’t just sell well. They make doing business with them feel effortless. 

In a market where clients have more options and less patience for complexity, a good product or a sharp price will only take you so far. What makes clients stay – and come back, and tell others – is how simple it feels to work with you.  

From the first enquiry through to payment, delivery and after-sales support. 

That’s what we’re unpacking at the next Capitec BizTalk. 

The moments that matter more than you think 

A slow response. A process with too many steps. Having to explain the same problem to three different people. 

Each one feels like a minor inconvenience. But repeated across every client interaction, they quietly shape how people experience your whole business – and send them looking for someone easier to deal with. 

The good news? You don’t have to fix everything at once. Often, the biggest gains come from finding one frustrating step and removing it. That’s where a better client experience becomes a genuine business strategy. 

A practical conversation for business owners 

At Capitec BizTalk Johannesburg, Basani Maluleke and Riaan Klopper will unpack what it takes to turn everyday client interactions into a real competitive advantage. 

This isn’t a lecture on theory. It’s a practical conversation about how to spot the friction in your business, simplify how you operate and use both people and technology to create experiences that keep clients coming back. 

Here’s what you’ll explore: 

• How to spot the friction points that could be costing your business clients and revenue 

• How to turn client feedback into practical improvements 

• How to use simplicity and speed to set your business apart 

• How to build trust through consistent, effortless experiences 

• How better client experiences lead to loyalty, advocacy and sustainable growth 

See your business through your clients’ eyes 

This is an insight-driven evening designed to challenge how you currently deliver experiences – and leave you with practical ideas you can act on immediately. 

When: Thursday, 1 October 2026 

Where: Johannesburg 

Attend online or in-person: Register Now

Businesses looking to unlock their next chapter of growth are encouraged to attend and gain practical, actionable insights from entrepreneurs who have successfully walked the same path.  As an added bonus, one lucky business owner attending the event stands a chance to win an advertising package valued at R50 000. The prize can be used across leading Arena Holdings brands, including Business Day, Sunday Times or TimesLIVE, helping to put their business in front of a wider audience.