Consumer Goods & Services Ombud 2023/24 Annual Report Launch

Queen Munyai is an accomplished Chief Executive Officer with over 20 years of experience in the financial sector, specializing in financial services, auditing, internal controls, and over 10 years in Alternative Dispute Resolution. Her expertise is in financial management, corporate governance, and consumer affairs.

Queen holds an MBA from the University of South Wales, a BCom in Financial Accounting from the University of Pretoria, and Postgraduate Certifications in Taxation, Forensic Auditing, and Commercial & Contract Law.

She is actively involved in various professional bodies and previously served as a Board member at the Direct Marketing Association (DMASA), and currently at the Southern African Faith Communities’ Environment Institute (SAFCEI). In addition to her professional accomplishments, Queen is passionate about leadership development and community service, dedicating her free time to mentoring youth, particularly girls, through her Vhaswa Mentorship Foundation.

Lee Soobrathi is an admitted Attorney and Conveyancer with extensive expertise in alternative dispute resolution and consumer legislation. Prior to his tenure at the CGSO, he dedicated 12 years as a Senior Legal Advisor and Head of Complaints/Dispute Resolution at the office of the Credit Ombudsman, where he played a pivotal role in mediating and resolving complex disputes. Lee holds a Bachelor of Laws (LLB) from the University of Kwa-Zulu Natal and a Master of Laws (LLM) from the University of Johannesburg.

He is also a member of the International Golden Key Society and accredited as a Commercial Mediator with Conflict Dynamics.

Michael Lawrence is the Executive Director of The National Clothing Retail Federation (NCRF). He represents the NCRF on various entities including at Business Unity South Africa (BUSA) and the National Economic and Development Council (NEDLAC). Michael also serves as a director on Commercial Boards and Not for Profit Boards